After-sale service

 

Service concept: quality first, customer first

All GELINSHI products have one-year replacement and three-year warranty
Dear customer,
Thanks for chooing our products.

kindly reminder:

Receiving inspection

Please check the package carefully before receiving goods.

If any problems,you need contact the related personnel to open a damage declaration on spot and contact us soon.Thanks for your cooperation

Customer service

Email:zzchen1984@126.com

24-hours hot line:+86-13686418837

Tel:+86-755-61961002
Replacement and repairement

if any quality problem of our machine,we can offer free machine(same model) in one year

We don’t provide replacement service with following condition

1)over one year

2)man-made sabotage

3)no or not full purchasing documents

4)disassemble or change the parts without permision

5)effect on reselling(spare parts or package is broken)

6)not the quality problem of the machine itself

if any quality problem of our machine,we can offer free maitenance for the machine and you need stand the shipping cost

We donot provide maitenance service with following condition

1)over three years

2)man-made sabotage

3)no or not full purchasing documents

4)disassemble or change the parts without permision

5)water penetration and severe corrosion

6)not the quality problem of the machine itself

Replacement procedure

Know the rule---contact customer service---finish the application(comfirm by the customer service)---send the machine back to our warehouse---check the machine---refund or resend new machine

 

1.Know the rule of replacement of our company

2.Contact the after-sale service

3.finish the application(comfirm by the customer service)

4.send the machine back to our warehouse

5.check the machine

6.refund or resend new machine

Any questions,you can call 24-hours service hotline:+86-13686418837